ITIL

The new ITIL 4 service management best practice guidance contains 34 “management practices” for IT service management (ITSM). And while ITIL 4 now recognizes the need to manage IT services in a cloud delivery model context, how well does the Foundation content released to date support ITSM in a cloud environment?

This change control (ITIL 4’s new name for what was “change management” in ITIL v3) blog is part of a series that considers a number of the ITIL 4 management practices in the context of cloud (and in terms of both service delivery and support).

I first recap the ITIL 4 management practice in question, then explain how the discussed management practice applies to cloud. Before recommending additional ITSM activities for organizations that currently, or plan to, use cloud.

After reading this blog, you’ll better understand how to apply ITIL 4’s change control practice in cloud environments – thus improving the quality of your IT service delivery and support and business outcomes.

Click here to get more detailed information on how The ITIL 4 Change Control Practice works.

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