ITIL

The most recent ITIL best practice guidance – ITIL 4 – contains 34 “management practices” for IT service management (ITSM). But how do these ITIL 4 management practices apply to the cloud delivery model? This monitoring and event management blog is part of a series that looks at a range of the ITIL 4 management practices through the prism of cloud (and in terms of both service delivery and support).

It first highlights the key points of the ITIL 4 monitoring and event management practice, then applies the cloud prism to see how the management practice is transformed. This is based on real-world practices, and so I finish by recommending additional ITSM activities for organizations that currently, or plan to, use cloud. These will help to improve the quality of your IT service delivery and support in the cloud and the resulting positive business outcomes.

Click here to get more detailed information on how The ITIL 4 The Monitoring and Event Management Practice works.

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