Service continuity management is one of the 34 ITIL 4 management practices that was once out of reach for some enterprises due to the cost and complexity. However, the cloud has democratized access to service continuity management capabilities that were once only within reach for multi-million-dollar IT budgets. The inherent availability and durability of cloud services reduce the chance of disaster while new architectures, applications, and operational paradigms give organizations more options to be both more resilient and responsive to disaster.
This “service continuity management in the cloud” blog is part of a series that looks at a number of ITIL 4 management practices and how they’re applied to the cloud delivery model (in terms of both service delivery and support).
First, I’ll recap the ITIL 4 service continuity management practice and then explain how it applies to cloud before recommending additional related IT service management (ITSM) activities for organizations that currently, or plan to, use the cloud that will improve the quality of their IT service delivery and support, and the resulting business outcomes.
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