Operational Intelligence

To understand the depth of productivity-led transformation let us start at the basics of what it means. In a nutshell, it is all about doing better tomorrow than what we are doing today. For an enterprise, this translates into using today’s data to derive insights that design better products, services and processes for the future.

Contextual Information – The First Step to Agile Intelligence

Let us look at an IT analyst working on or trying to resolve an issue. What if the analyst could get information regarding all related previous scenarios, resolutions and change processes provided, associated problems, and associated work orders? What if the relevant solutions provided by all other analysts could be re-used for a holistic view?

The IT organization needs solutions that help business transformation through contextual information. That is true business agility, the ability to find ways to be a connected enterprise – of people, products, technology and processes.

Knowledge Management – From Information to Insight

Businesses need solutions that smartly work on knowledge records associated with current data and issues to continuously mine and provide additional information to their analysts. New records created as part of the resolution process will need to be reused for similar incidents in future.

This aspect of the solution strategizes and implements with knowledge, converting points of discovery into insights.

Pattern Analysis – Creating Dynamic Operational Intelligence

Continuous learning from constant system analysis is what true operational intelligence achieves. The right platform and solution discovers meaning and insights in data, and deciphers patterns in data and insights. It learns from the cases that have been created by all analysts of the organization.

Such insights, when meshed with forecast data, bring about outcome-based actions that earn revenues for organizations.

Delivering with Purpose and Intelligence

Dashboards and visual display of performance standards are very critical to business. A well designed operational intelligence system provides a single and ‘at-a-glance’, picture of the truth to help CIOs actively manage and take appropriate actions.

  • Create a map of the business to see stakeholders, processes and channels
  • Monitor performance by seamlessly hooking into business systems
  • Designing workflows to manage, plan and deliver with speed and efficiency

In an ideal platform –

Operational intelligence leverages analytics, visualization, stream computing, data warehousing, and information governance to enable organizations

  • Analyze larger volumes of data than before
  • Extract sharper insights to provide more precise answers
  • Analyze data in real-time motion to capture opportunities

Enterprises can then streamline IT spend, strategies and operations with smartly factored and well-analyzed opportunities and risks. They can realize new opportunities, predict future performance, and exploit new opportunities, potential cross-sell and up-sell possibilities. The result translates to successful deployment of lean and productive IT that delivers actionable information and successful business outcomes.

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