The digital economy isn’t a particularly new concept but has been brought to a sharp focus due to recent occurrences in the world. In 2020, when the Covid-19 pandemic became widespread, businesses and industries were stuck navigating a volatile ecosystem. Businesses stuttered but adapted well to the challenges that arose and began functioning with a new normal.
This uncertainty created an understanding that businesses would have to look at a digital transformation to survive and continue thriving. Although disruptive, the pandemic has become a massive catalyst of the acceleration of digital adoption, as demonstrated by a 2020 McKinsey survey which discovered that the Covid-19 pandemic had expedited the global digitalisation of customer interaction by three years.
Switching over from a traditional economy to a digital economy business model is no walk in the park. Businesses have had to restructure how they do things with the remote workforces and disruptions to their operations. With the addition of IT assets, enterprises must find ways to keep track of it all while considering the additional costs. IT Asset Management (ITAM) software gathers and stores data regarding a company’s hardware, software, and network servers to give organisations an overview of their IT assets. A sound ITAM system not only catalogues a businesses’ assets but offers important insights to aid enterprises in making the best decisions in terms of their IT assets, visibility to assets and saving costs.
After ensuring all the assets are in order, businesses now need to find ways to manage their systems in an organised manner. As enterprises increasingly depend on technology to facilitate their businesses, IT helpdesks are becoming more critical to operations. IT departments dealing with an increasing number of tickets will become overwhelmed. Companies must look for an IT Service Management (ITSM) solution that can systematically improve the process of resolving issues in a fast, productive way that does not affect the quality of customer interaction.
Symphony SummitAI provides a well-rounded solution to your asset and system management needs. Focusing on “transaction as a service” thinking, their solutions aim to turn interactions with a digital agent or a real-life one into an immersive experience that satisfies the end-user. The Summit Integrated IT Management suite provides its users with essential IT service management, IT asset management, and IT availability management functionalities in a single viewing platform.
- Intelligent Service Management
Intelligent service management helps with the productivity of a business by resolving issues faster. With features such as CINDE, Auto-Resolution and Operational Intelligence, SummitAI creates a way for better distribution of tasks throughout the IT division, automatically routing tickets to the correct parties and dealing with repetitive and mundane tasks without the need for analyst intervention. This way, IT teams can enjoy a lesser workload and increase their operational efficiency. Users and customers will also be happier as their issues and requests are addressed promptly.
- Intelligent Asset Management
In terms of asset management, SummitAI provides end-to-end asset lifecycle management to help businesses from the planning stage to the disposal stage. This allows companies to avoid overspending on their asset purchases as the system provides insights to help CIOs make better decisions regarding their IT assets. With changing processes and compliance policies, SummitAI covers services pertaining to software license management and software license compliance, creating reports to mitigate the effects of improper software licensing.
Unlike other providers of ITAM and ITSM, Symphony SummitAI provides AI-driven IT/Enterprise Service Management suite that is both robust and creates a comprehensive future roadmap for businesses looking to enhance their asset management and service delivery. The solution offers a cost-effective way for CIOs and IT leaders to make the best decisions regarding their IT assets while ensuring up to 45% improvement in TCO.
Increasing the use of technology does not mean a decrease in humanity. Symphony SummitAI has ensured that interactions with customers and other employees across departments are not seen as mere transactions in their attempts to increase productivity. Instead, they highlight the human side of IT service delivery with features like CINDE, the Conversational Insights and Decision Engine. CINDE provides users with personalised responses to their queries, requests, and reports using natural language processing technologies to contextualise their input through a chat or voice interface. This allows more skilled workers to respond to more complex problems and services, improving the CSAT score of your business.
Good IT management is necessary for businesses to ensure that their participation in the digital economy is one that is long-lasting. As other players begin shifting their business models, the way to stay ahead of the game is to manage assets and services in a way that can increase productivity and cost-efficiency while maintaining customer satisfaction.
Click here to find out how SummitAI can help unleash enterprise productivity for your business.