CINDE turns every service conversation into a personalized experience

Transform your customer’s experience by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligent personalized messages, giving your agents more time to focus on high-impact work.

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Smart digital agent

Transform your end-to-end IT services while leveraging AI to help resolve issues faster, reduce costs, and increase productivity.

AI-powered intelligent routing

Manage the entire asset lifecycle. From planning to disposal, increase operational efficiency, ensure compliance, and optimize asset utilization.

Smart multi-channel support

Troubleshoot incidents and understand root causes based on relevant past incidents and knowledge articles of interest.

Benefits of CINDE

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24/7 Service desk

AI-powered CINDE is always available to support customers, be it on a Sunday afternoon or Thanksgiving week.

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Multi-channel support

Customers can interact using natural language through webchat, MS Teams, Slack, and Jabber.

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Faster Resolution

With self-service and knowledge-driven intelligence, CINDE can resolve tickets faster when compared to the traditional service desk.

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Intelligent Agent

Understands the context in which a user’s intent is expressed and then uses machine reasoning to determine the next best course of action.

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Saving Millions

Auto resolves a minimum of 30% of service requests for an organization, leading to big savings and huge productivity increases.

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Intelligent routing

Automatically route tickets to the right analyst based on historical records.

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Enhances agent effectiveness

Carries the maximum weight of L1 and frees up agents to focus on high-impact work.

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Alarm reduction

Reduces alarms and service tickets by orders of magnitude through event correlation.

CINDE Features