Anytime, anywhere availability
Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.
Self-service experience
Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.
Saving millions
By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources.
Improved agent productivity
The SymphonyAI Digital Agent efficiently handles and resolves L1 issues, so your human agents can focus on high-impact work that requires their expertise.
Anytime, anywhere availability
Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.
Self-service experience
Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.
Saving millions
By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources.
Improved agent productivity
The SymphonyAI Digital Agent efficiently handles and resolves L1 issues, so your human agents can focus on high-impact work that requires their expertise.
Key Digital Agent features
Explore all SymphonyAI IT/ESM products
Deliver delightful service experience powered by AI. Redefine employee experience and unleash productivity with AI-powered IT and Enterprise Service workflows with a future-ready platform.
Maximize your ROI on enterprise IT assets. Gain complete control and visibility of your hardware assets and software licenses and enforce compliance.
Accelerate business value with automation. Automate service processes to scale faster than ever. Work smarter not harder.