Automatically route incidents
Automatically categorize incidents
Increase customer satisfaction
Intelligent issue routing for best and fastest resolution
The CINDE Service Desk intelligence feature learns on its own. When it is configured to “perform action,” CINDE can automatically categorize reported incidents based on various attributes and allocate them to an appropriate analyst to resolve the fastest.
Categorizes incidents by type of issue, hardware, software, authentication, access, and more
The CINDE Service Desk intelligence feature learns on its own. When configured to “perform action,” CINDE can automatically make decisions to categorize reported incidents based on various attributes and allocate them to an appropriate analyst for fastest resolution.
Increase overall customer satisfaction by ensuring incidents are assigned to the analyst best suited for efficient resolution
CINDE allows analysts to update incident information with every transaction to improve the quality of the routing in the feedback loop system.
Create incidents and service requests in less than a minute
Help end-users quickly create service requests with pre-defined incident templates.
