Digitally transform support experience
Fast access to knowledge articles
Reduce interactions with analysts
Users can interact with CINDE in the most natural way to raise incidents and search knowledge articles, FAQs, and request catalogs
Context-based knowledge articles pop up for quick assistance and self-service.
Provide self-service capabilities to end-users to get resolution in seconds without waiting for analyst assistance
Analysts are freed up to work on high-priority incidents requiring in-depth analysis.
Integrated with the SymphonyAI Summit knowledge management module to quickly add and publish new knowledge articles.
Users can quickly check incident status and request or provide additional information
Users can provide feedback to improve knowledge article quality and the level of assistance for a given request.
Get valuable insights on CINDE performance
Improve employee experience and engagement by reviewing the out-of-box reports covering a variety of CINDE performance metrics so you can in turn optimize the knowledge base and service catalog for better results.
Available anytime, anywhere
Provides support and information when live agents are unavailable. CINDE uses the power of SymphonyAI Summit orchestration capabilities to instantly fulfill service requests such as password resets, additions to email distribution lists, and access provisioning.
