SymphonyAI Summit Digital Agent
Turn every conversation into an exceptional experience
Resolve issues faster, improve productivity and save costs with the power of AI
Anytime, anywhere availability
Offer an unparalleled level of support with the AI-powered SymphonyAI Summit Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.
Self-service experience
Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Summit Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.
Saving millions
By automatically resolving 30-40% of service requests, the AI-powered SymphonyAI Summit Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources.
Improved agent productivity
The SymphonyAI Summit Digital Agent efficiently handles and resolves L1 issues, so your human agents can focus on high-impact work that requires their expertise.
Key features
Advanced natural language understanding (NLU)
Understand the context of customer queries and extract meaningful information.
Service desk intelligence
Automatically assign incidents and service request to the right workgroup or agent.
Live agent transfer
Route users to live analysts for issues that need expert’s intervention.
Workbench
Streamline your digital agent development process from a single console.
Conversational studio
Configure and manage SymphonyAI Summit Digital Agent with a no-code approach.
Multi-channel support
Let your customers engage through the messaging platform of their choice.
Multi-tenant support
Deploy SymphonyAI Summit Digital Agents across the enterprise in any department.
Integrations
Out of the box integration with Microsoft Teams, Slack, and Jabber.
Third party API integration
Integrate with any API and automate tasks freeing users to focus on complex tasks.
