Omni-Channel Support

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Comprehensive browser-based service portal
A mobile application for teams on the go
Email and SMS notifications to stay informed

Full capabilities including AIvia the web portal

The web application is your users’ one-stop-shop for everything they need to submit an incident or service request. The service portal gives users the information they need at their fingertips, including the ability to view assets, documents, and more. SummitAi’s web application is also integrated with CINDE, where users and technicians can utilize artificial intelligence capabilities to achieve faster time-to-resolution.

An intuitive, full-featured web app

The SummitAI mobile application helps users accomplish more with just a few taps and swipes. The mobile application provides almost all web application features with a consumer-like experience for end-users, no matter where they are. Users can communicate with technicians in real-time via the web app to resolve issues faster.

Flexible email and SMS support for users

If users can’t get to the web or mobile app, they can report incidents or request services by emailing a dedicated email ID. The SummitAI mail parser automatically converts the mail content to incident tickets.

For maximum flexibility, users can even log incidents by sending an SMS to a dedicated phone number. The software automatically converts the SMS message into a service ticket.

SummitAI Service Management Modules