Release management

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Configurable workflows

Follow consistent processes for planning, building, installing, testing, and deploying the lifecycle phases of release packages.

Release management lifecycle

Map incidents, problem records, and change records to software products using Configuration Management Database (CMDB) relational data.

Requirement management

Resource, financial, and other technical requirements, such as hardware and software details can be managed within a Release Record.

Build management

Distinguish between the different types of releases (Major, Minor, and Emergency) and manage documents required for R&D like plans, procedures, technical, and service information. This allows for a seamless transition between Service Management and other development processes with an intuitive interface and deploys releases into production faster with existing or fewer resources.

CMDB integration

Release managers can assess the impact of releases and protect the integrity of a live production environment by ensuring that the correct components are released. These components can create and manage deployment tasks to implement or update new hardware, software, documentation, and processes.

Report management

Report management helps you generate different types of extensive reports for historical records, number of releases, the status of releases, and types of releases. Custom reports can be created using the Report Builder.

Audit log

Within release management, you can capture changes made to the Release Record (RR) with audit information, such as the user who made the changes, the date and time of the change, and the previous and updated values. This supports both functional and hierarchical escalations.

For your business, this improves visibility and insight into project timelines and progress, preventing unforeseen delays while simplifying audits and compliance issues by enforcing consistency and traceability of changes.

SymphonyAI Summit service management modules