Track key performance indicators (KPIs)
Gain insights and visibility
Advanced reporting to track performance and make decisions
Organizations must track specific data points and key performance indicators. SymphonyAI Summit offers out-of-the-box reports to ensure management has visibility into the performance of essential data points and KPIs, including SLA reports, OLA reports, trend reports, performance reports, status reports, escalation reports, aging reports, CSAT reports, and many more.
Track tasks and teams with comprehensive dashboards and automated reports
The SymphonyAI Summit dashboard gives technicians daily information they need and can be personalized based on requirements and focus.
The dashboard gives managers a higher-level view of how a service desk team is performing. Managers can set up reports from the dashboard to be sent automatically to relevant stakeholders at scheduled intervals.
Develop custom reports
SymphonyAI Summit custom reports can be developed quickly by adding the required filters and data sources. Managers can create custom reports in multiple formats, including tabular views, bar charts, donut charts, trend charts, and many more.