Network Monitoring

Transform your customer’s experience by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligent personalized messages, giving your agents more time to focus on high impact work.

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Service Desk Intelligence

Transform your end-to-end IT services while leveraging AI to help resolve issues faster, reduce costs, and increase productivity.

Asset Management

Manage the entire asset lifecycle. From planning to disposal, increase operational efficiency, ensure compliance, and optimize asset utilization.

Operational Intelligence

Troubleshooting incidents and understanding the causes behind their occurance based on relevant past incidents and knowledge articles of interest.

SummitAI Service Management Modules

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24/7 Service desk

AI-powered CINDE is always available to support customers, be it on a Sunday afternoon or thanksgiving week.

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Multi-channel support

Customers can interact using natural language through webchat, MS Teams, Slack, and Jabber.

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Faster resolution

With self-service and knowledge driven intelligence, CINDE can resolve tickets faster when compared to the traditional service desk.

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Intelligent agent

Understands the context in which a user’s intent is expressed and then uses machine reasoning to determine the next best course of action.

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Saving millions

Auto resolves minimum 30% service requests of an organization, which leads to big savings.

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Intelligent routing

Service desk intelligence feature enables intelligent routing to the right analyst based on historical records.

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Enhances agent effectiveness

Carries the maximum weight of L1 and freeing up agents to focus on high impact work.

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Alarm reduction

Reduces alarms and service tickets by orders of magnitude through event correlation.