Autonomous automation via API-based integration with third-party ITSM systems
Agentless and agent-based automation operations for improved efficiency
Plug-and-play bots for executing standard automated workflow processes
Automation engine scales and operates independently
API mapping-based integration with third-party ITSM systems can trigger autonomous automation tasks. POST and GET API methods are supported for information handshakes.
Hybrid automation model for efficient operations
Supports both agent-based and agentless approaches to support both secure and scalable automation tasks across the hybrid infrastructure stack.
Ready-to-deploy bots are readily available on-shelf for self-service
Ready-to-deploy bots (R2DB) can be customized for single or multiple approval layers, notification, and end-user forms. The bots can be configured with standard automated workflow processes that blend with existing enterprise systems for pre-configured user and analyst communication.