The SUMMIT Request Fulfillment is an ITIL certified module that helps end users to request for information, advice, or for a standard change or access an IT service. The end users can raise Service Requests (SRs) using the Service Catalogs related to their various needs, such as a laptop request, RAM upgrade request, keyboard request, software installation request, or information about leave policy, salary advance, cab request, and so on.
Easy to Request
The end users can make requests for specific services using the published Service Catalogs by providing minimal information.
Intuitive End User Interface
End users can provide their feedback for the Service Requests resolved. Reports can be generated to view the feedback on various parameters for each fulfilled request.
A variety of reports such as the Dashboard report, SLA report, Service Request Status report, Classification and Category report, Feedback report, Cost report, etc. can be generated.
Integration with Other ITIL Processes
Service Requests can be linked to the related incidents, Work Orders, Change Records, Problem Records, CIs, assets, and so on.
Automated and Manual Escalations
To learn more about Request Fulfillment Management, download our data sheet.