The SUMMIT Service Catalog Management is an ITIL 2011 certified module that helps in designing and publishing Service Catalogs, which are an organized collection of internal and external services available in the business. The Service Catalog is the only Service Management product that is published and given to the customers apart from supporting the sale and/or delivery of IT services.
The Service Catalog Management of the SUMMIT Service Management application simplifies and standardizes the process for routine or repetitive service tasks. Business managers retain control and determine what services they publish to end users via the Service Catalogs, the request approval process, and service definitions.
It helps in defining Services and Service Catalogs for both technical and non-technical services.
It brings consistency and common language to workflows encouraging greater collaboration among diverse teams.
End users can easily search for services or browse through the Service Catalogs and select the required services while raising Service Requests.
Service Entitlements are the services that are available to the end users based on their user role and designation. These services do not need any approval.
It provides advanced dashboards and role-based reporting.
To learn more about Service Catalog Management, download our data sheet.