Symphony SummitAI Operations Management Overview

Gain Intelligent Control of Events & Alerts from the Network

Today’s IT environment consists of multi-tiered infrastructure and applications that need to be up and running constantly to support critical business services. All these IT assets generate myriad of exceptions and information events all the time.

It is likely that your organization has deployed multiple monitoring solutions that track the performance and availability of these infrastructure components. These monitoring systems are also generating their own events for failure or performance alerting.

Taken all together, this deluge of events and alerts is likely flooding your L2 and L3 responders’ queues. In this situation, knowing which events to respond to first is a challenge. Consequently, there is every possibility that a highly critical alert somehow gets overlooked. In short, you are suffering from events overload!

SummitAI Operations Management solution, which is tightly coupled with the industry leading SummitAI IT Service Management solution, can help you take back control of your IT infrastructure.



SummitAI IT Operations Manager uses the Monitor of Monitor concept. You can either utilize your own infrastructure and application monitoring solution – such as SolarWinds, SCOM, Nagios or you can use Summit’s full-featured Network and Events monitoring system, capturing events directly from infrastructure elements such as databases, servers, network devices and application software. Supported protocols include SNMP Syslog and Windows events. Summit proxies will forward all events to the central correlator that will normalize your events and alerts and store it for processing.

Reduce Noise


SummitAI ITOps Events Correlator utilizes a well-developed correlation and events suppression mechanism, inline with the events and alerts stream, that reduces unnecessary noise by as much as 80-90%. This leaves you with only those events that need your immediate attention. SummitAI utilizes Asset Priority information and Service Mapping information, stored in the Summit Service Management Configuration Management Database, in order to intelligently prioritize events that are business-critical.



Summit IT Operations Management integrates seamlessly with SummitAI Incident and Problem Management modules. CINDE, the decisioning engine in SummitAI, can quickly find and relate events and alerts in service dependent infrastructure to the incident under investigation and presents the information in a comprehensive manner to the Analyst. Armed with contextually laid out information, you can quickly pinpoint the root cause of these critical incidents and initiate remedial actions. In this aspect, close coordination of the IT Operations Management solution with SummitAI’s Problem and Change Management modules, helps in smoothly tracking these processes to closure, in an integrated, controlled, ITIL conformant manner.

Intelligent Remediation and Close Loop


Once your root cause is identified, you need to move quickly to remediate the situation. Here, SummitAI provides orchestration libraries, which can be armed with pre-tested and pre-canned configuration changes scripts, that can safely bring an incident to closure. Summit AI can identify the IT orchestrations that need to be invoked based on historic incident linkage, and, if configured, can invoke such remedial orchestrations automatically.

Meanwhile, IT Operations Manager continues to monitor the alerts related to the incident. Once it determines that the alert is rectified, SummitAI automatically resolves the corresponding incident and also informs any downstream tools about its status.

SummitAI also brings comprehensive reporting capabilities that help you measure important operational metrices across your organizational infrastructure and responding teams, and optimize on resourcing and risk.

SummitAI ITOM Architecture

symphony summitai operations management overview

IT Operation Monitoring System Details


  • Server
    1. Windows – 100 plus performance metrics
    2. Non-Windows – Most non-Windows servers including AIX, Solaris, HP-UX, Linux (RHEL, CentOS, Ubuntu, Fedora, openSUSE, etc.)
    3. Health monitoring
  • Application & Database
    1. Active Directory
    2. Exchange
    3. IIS
    4. ASP .NET
    5. Apache Tomcat
    6. Citrix XenApp and XenDesktop
  • Monitoring System Integration
    1. SolarWinds
  • Database
    1. MS SQL Server
    2. Oracle
    3. PostgreSQL
    4. MySQL
    5. IBM DB2
  • Virtualization
    1. VMware
    2. Hyper-V
  • Storage
    1. Supports multi-vendor performance and capacity monitoring for Storage
  • Cloud
    1. Azure VM, App Service, App Server
    2. AWS – EC2, EBS, RDs, S3


  • Supports SNMP v1, v2c, v3
  • Performance and Health
  • Monitors CPU, Memory for Network and Security Devices
  • Customized SNMP monitoring for devices by loading MIBs/OID to Summit.
  • Bandwidth
    1. Discovers and Monitor Link and Interfaces (Bandwidth In/Out, Errors, etc.)
    2. topology map from the information captured from infra like CDP Interface details, Interfaces, Dot1Bridge and Net2Media
  • Monitors Round-trip time, Latency, Jitter, Packet Loss, Voice Score MOS, Voice Score ICPIF
  • Netflow/sFlow

Don’t allow downtime and poor performance to paralyze your critical business operations. Prevent a minor problem from escalating into a major crisis with SummitAI Server Monitoring – an easy-to-use, 24/7 monitoring solution.

The SummitAI Server Monitoring module is a powerful and intuitive solution that enables the real-time monitoring of your web, email, database and file servers among many others.

Main Benefits

  • Securing information by restricting access to unauthorized personnel.
  • Increasing productivity through updated and accurate server information.
  • Alerts when a server or disk drive is down or low on hard disk space enabling effective monitoring and efficient support.

Key Features

  • Custom configuration of server event types and logs
  • Graphical dashboard
  • Process scheduling
  • Alert system
  • SQL Database Monitoring
  • Multiple platform support

In any organization, proactivity translates to better management and becomes an initiative for success. SummitAI IT Operations Management promotes application monitoring by being a technological solution that allows hands-on monitoring of IT infrastructure and services in a centralized manner.

SummitAI IT Operations Management is an ITIL 2011 certified module designed to collect and monitor the availability and performance of data across the entire organization. It uses agent-based or agent-less technology and delivers centralized administration and management that helps lower total cost of ownership.

SummitAI proactively monitors and manages alarms, performance, and SLAs across the most dynamic and complex deployments. The SummitAI IT Operations Management module can be deployed on a single platform to manage the IT infrastructure and services in the organization for service providers as well as enterprise customer — whether they are on-premise or on-cloud.

For more information, download the IT Operations Management Brochure

Main Benefits

  • Optimization of efficiency with streamlined deployment, ease of use and unified administration.
  • Monitoring of all important services and devices through a single platform.
  • Boosting of service levels through proactive issue prevention and accelerated problem resolution.
  • Realization of business value.

Key Features

  • Enhanced Network Interface Monitoring
  • Detailed Reporting
  • Trend reporting of utilization and availability
  • Netflow monitoring
  • Threshold based alerting
  • Historical bandwidth usage trends

Monitoring network activity is critical for quick problem resolution as well as cost reduction. Immediate notification of incidents hastens troubleshooting and, in turn, increases company profit. SummitAI Network Monitoring combines network activity and monitoring into one centralized tool that enables a comprehensive view of all internal activity and provides an immediate notification of incidents, whether IT security or network usage related.

The in-built relational database consists of all the information required to troubleshoot and resolve network events easily. The continuous monitoring of any OS-based machine within a company network allows problems to be identified and resolved quickly, which eventually converts to profits. In case of connectivity failures, data retrieval is still possible with SummitAI Network Monitoring’s local storage of information. There are provisions for proxy deletion, data archival and network device backup.