Unleash Enterprise Productivity

Modern consumers are no longer content with just good service. Because in this digital age, they are getting seamless and user-friendly experiences at every touch point, be it with Banks, Hotels, Airlines etc. and that’s why they expect similar experience at their workplaces as well. So, they no longer want their IT service experiences to be complex and tedious. This shift in consumers’ behaviour is pushing organizations to embrace new ways of providing IT services to their workforce. Discarding legacy tools which are holding productivity back and embracing transformative technology like Artificial Intelligence has opened avenues of new promises of productivity, issue resolution, agent effectiveness, and complete IT control. And now, as the IT leader, the onus is on you to embody the change that is offered by AI-driven innovation. The time is ripe for leveraging the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to IT Management.

SummitAI: An AI-driven IT and Enterprise Service Management Suite

Technology that propels productivity is always at the forefront. SummitAI ensures that its AI-driven knowledge intelligence helps you unleash enterprise productivity, right after its implementation. SummitAI effortlessly brings Service, Asset and Operations Management together to work in concert. The use of machine reasoning and codeless-workflow-based automation delivers greater annual savings in IT Helpdesk Operations and reduces Total Cost of Ownership.

• Up to 5% Annual Incremental Revenue
• Up to 50% Faster Implementations
• Up to 20% Annual Saving on IT Help Desk
• Up to 45% Better Total Cost of Ownership

SummitAI also offers its customers the ease of talking to a digital agent for ticket resolutions. CINDE (Conversational Interface and Decisioning Engine) uses natural language and responds with intelligent personalized messages. CINDE uses sophisticated natural language processing technologies to understand the intent of an issue which can correspond to an incident, service request or a query. CINDE intelligently resolves the majority of incoming issues automatically, eliminates downtime, and unleashes enterprise productivity by freeing up knowledge workers to focus on high impact work. And when it realises that human intervention is inevitable, then the Live Agent transfer feature ensures business users get to interact instantly with human agent for resolution.