This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,
with a focus on IT service management, technical operations, and increased customer
value.

Greater Toronto Airports Authority (GTAA) is the operator of
Toronto Pearson International Airport.

This webinar focuses on some of the key benefits for IT leaders from leveraging the latest developments in Artificial Intelligence (AI) – such as process automation and improved security on the technical side, and increased business value from technology on the organizational side.

As an IT leader, you are tasked with procuring and budgeting the IT needs for your department or organization.

Today’s IT environment consists of multi-tiered infrastructure and applications that need to be up and running constantly to support critical business services.

SummitAI AD Password Management feature automates much of the manual password management activities for the administrator.

EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change.

A Revolution in AI-Powered ITSM – A Symphony SummitAI Case Study

The webinar will feature a panel discussion followed by Q&A. In this webinar, we will discuss: What AI is and is not; how AI is being built into service management tools; and how next-generation tools will affect the day-to-day operations of service and support.

In today’s hyper-competitive digital economy, the scope and pace of innovation is unprecedented. Change is the only constant and you must be the catalyst of change to leverage benefits offered by AI-based innovation.

Business is moving faster than ever. Legacy solutions are holding back productivity. The transformative technology of artificial intelligence is opening up a vast landscape of new promises of productivity, issue resolution, agent effectiveness, and complete IT control.

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the SummitAI Edge.

Girish Rao, Chief Information Officer – Marico India Ltd. speaks about reasons for choosing Symphony Summit.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about experience of working with Symphony Summit

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about rewarding employees using Gamification feature of Symphony Summit.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about Summit’s Conference Room Booking Tool.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about the role of Automation in improving productivity.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about how Hexaware created a joint value propositions with Symphony SUMMIT  

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about how SummitAI application expanding beyond IT.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about the role of Gamification for improving productivity

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about partnership with Symphony Summit

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about Digital Transformation & Automation

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the Productivity 360.

With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects

In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation is becoming increasingly difficult to track and manage.

By implementing a comprehensive solution, SummitAI enabled effortless management of client’s diverse IT infrastructure, improved transparency and curbed escalations through proactive actions.

Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services.

Technology-driven companies are now working smarter to manage projects more efficiently. As a strategic planning and execution process, Project Management helps address this challenge by providing better visibility and improving accountability.

Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service.

SummitAI’s Asset Management solution is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Life Cycle from asset planning to disposal.

Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets.

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.

Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions.

The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).

Service-oriented organizations are investing more on solutions that help to manage customer expectations better.

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure.

The genuine success of a software release is largely dependent on the efficiency and integrity of the development environment.

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents, and minimizes the impact of incidents unavoidable.

The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses.

Large enterprises and service providers are constantly seeking ways to manage their IT infrastructure and services. Intended to improve the availability and functionality of IT services.

Ram Kalyan Medury, CIO, Magma Fincorp Ltd. speaks about the role of IT and IT Automation play in fueling the growth of Magma Fincorp.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about reasons for choosing Symphony.

How Automation helped Hexaware serve internal customers better. Dinesh Ganesan, VP, Hexaware Technologies speaks on how Hexaware and Symphony SummitAI created joint value proposition for customers and had successful engagements in geographies like US

S Ramkrishnan, Divisional VP-IT, United Breweries Ltd. speaks about how they moved seamlessly from a legacy system to a next-generation solution.

Girish Rao, Chief Information Officer – Marico India Ltd. speaks about reasons for choosing Symphony SummitAI.

AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation.

SummitAI Asset Management is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Lifecycle.

Find out how SummitAI’s IT Operations Management solution added a new dimension to Perfetti Van Melle

Hexaware streamlines workflow by revamping its internal system with SummitAI

Find out how SummitAI’s IT Operations Management solution transformed United Breweries’ IT ecosystem

This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in:

Symphony SummitAI | Greater Toronto Airports Authority Keeping Traveller’s Safety and Comfort at Forefront

With the innovation of a startup and the robust track record of a leader in its market, Symphony SummitAI is bringing its AI-assisted IT management platform to North America.