Resources

A number of service management authorities predict what they deem to be the most important changes, or trends, for service management professionals to understand and address in 2021 and beyond.

Perfetti Van Melle India Private Limited (PVMI) is a fully owned subsidiary of the global conglomerate Perfetti Van Melle…

Pearson International Airport in Toronto is Canada’s largest airport in terms of total passenger traffic and North America’s second…

Milliken & Co. has been creating innovative…

“Can the implementation of artificial intelligence and automation help my organization? What are some use cases for adopting these technologies?”

You need a next-generation solution, powered by AI, that can put new controls and processes to effectively manage hardware and software assets.

Symphony SummitAI’s IT Asset Management and Service Management solutions and Bosch’s RFID solution automate tracking, maintenance and auditing of hundreds of IT and non-IT resources.

2021 is upon us but which key trends will affect you – CIOs and IT Leaders – and your priorities in the year ahead?

Milliken & Company required a new IT service management (ITSM) and IT asset management (ITAM) product suite to better enable its digital transformation initiatives and to ensure business continuity.

As the COVID-19 pandemic radically disrupted work environments, the first priority has been crisis response: emphasizing health and safety, essential services, and the virtualization of work and upskilling. As organizations focus on reopening and/or restoring the workplace effectively, efficiently, and especially safely, it is critical to understand and evaluate the options available. So organizations today…

When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses a considerable responsibility on the shoulders of IT leaders like you. You will need to collaborate with HR, facilities, and other functional leaders to use the right technologies to ensure the workplaces remain safe and productive. Organizations…

Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed businesses to come up with newer ways to serve and delight customers. Quite evidently, innovation is being accelerated across processes irrespective of the organization or industry. As important as it is to delight customers against all odds, it…

When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses a considerable responsibility on the shoulders of IT leaders like you. You will need to collaborate with HR, facilities, and other functional leaders to use the right technologies to ensure the workplaces remain safe and productive. Organizations…

As employees prepare to get back to work, workplaces are bound to face multiple challenges across a variety of aspects ‒ precautionary measures, productivity, performance, HR policies, employee morale, expectation management, etc. Now, how do we overcome this situation? Do we continue to wait and hope normalcy would return sooner than later, or do we…

Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed businesses to come up with newer ways to serve and delight customers. Quite evidently, innovation is being accelerated across processes irrespective of the organization or industry. As important as it is to delight customers against all odds, it…

As employees return to their workplaces and adapt to the ‘new normal’ amidst COVID-19, it poses a considerable responsibility on the shoulders of IT, HR, Facilities Leaders to ensure the workplaces remain safe and productive. Organizations must plan for new processes and interventions that can help mitigate health risks to employees. This would include processes…

SummitAI Safe Workplace Enabler Suite allows HR leaders to design surveys and check employees’ preparedness and willingness to return to workplace.

SummitAI brings AI/ML, automation, mobility, gamification, and orchestration capabilities to 12 ITIL-certified processes on one platform in the cloud or on-premises.

A global consulting firm leveraged Symphony SummitAI’s complete suite of solutions to 23,000 of its employees across 14 different functions.

HGS, a global leader in business process management, combined technology and domain expertise to deliver a transformational impact and provide seamless customer experience.

Subramanya C., Global CTO, HGS, speaks about the role technology played in enabling transformation at HGS.

In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how AI is being integrated into service management software, and how that integration has a direct bearing on how service…

This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,
with a focus on IT service management, technical operations, and increased customer
value.

Maruti wanted a solution which IT team can completely rely-on for every-day IT support needs to business-critical functions.

This webinar focuses on some of the key benefits for IT leaders from leveraging the latest developments in Artificial Intelligence (AI) – such as process automation and improved security on the technical side, and increased business value from technology on the organizational side.

Software and hardware have become complex and multi layered, with usage computation and utilization tracking becoming nearly impossible to do manually.

Once set up for an enterprise, the password management related activities are completely automated, freeing up hours of valuable time.

EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change.

SummitAI for ITSM is a system of intelligence designed to take IT and business to greater levels of speed, responsiveness, and productivity.

The time is ripe for leveraging the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to IT Management.

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the SummitAI Edge.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the Productivity 360.

With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects, it is even more critical for CIOs to be able to measure and report back to the business…

In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation is becoming increasingly difficult to track and manage.

Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services.

Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets.

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.

SummitAI IT Orchestration (RBA) is designed to automate system and network operational processes, while interacting with infrastructure elements, such as applications, database, and hardware. RBA also enables workflows to automate defined processes. These workflows can be used directly to resolve Incidents or execute change or release processes or to automate any other manual tasks that…

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure.

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents, and minimizes the impact of incidents unavoidable.

The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses.

Ram Kalyan Medury, CIO, Magma Fincorp Ltd. speaks about the role of IT and IT Automation play in fueling the growth of Magma Fincorp.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

S Ramkrishnan, Divisional VP-IT, United Breweries Ltd. speaks about how they moved seamlessly from a legacy system to a next-generation solution.

AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation.

SummitAI Asset Management is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Lifecycle.

This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in:

Symphony SummitAI | Greater Toronto Airports Authority Keeping Traveller’s Safety and Comfort at Forefront

With the innovation of a startup and the robust track record of a leader in its market, Symphony SummitAI is bringing its AI-assisted IT management platform to North America.