Resources

Milliken and Company required a new IT service management (ITSM) and IT asset management (ITAM) product suite to better enable its digital transformation initiatives and to ensure business continuity.

As the COVID-19 pandemic radically disrupted work environments, the first priority has been crisis response: emphasizing health and safety, essential services, and the virtualization of work and upskilling. As organizations focus on reopening and/or restoring the workplace effectively, efficiently, and especially safely, it is critical to understand and evaluate the options available. So organizations today…

When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses a considerable responsibility on the shoulders of IT leaders like you. You will need to collaborate with HR, facilities, and other functional leaders to use the right technologies to ensure the workplaces remain safe and productive. Organizations…

Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed businesses to come up with newer ways to serve and delight customers. Quite evidently, innovation is being accelerated across processes irrespective of the organization or industry. As important as it is to delight customers against all odds, it…

When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses a considerable responsibility on the shoulders of IT leaders like you. You will need to collaborate with HR, facilities, and other functional leaders to use the right technologies to ensure the workplaces remain safe and productive. Organizations…

As employees prepare to get back to work, workplaces are bound to face multiple challenges across a variety of aspects ‒ precautionary measures, productivity, performance, HR policies, employee morale, expectation management, etc. Now, how do we overcome this situation? Do we continue to wait and hope normalcy would return sooner than later, or do we…

Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed businesses to come up with newer ways to serve and delight customers. Quite evidently, innovation is being accelerated across processes irrespective of the organization or industry. As important as it is to delight customers against all odds, it…

As employees return to their workplaces and adapt to the ‘new normal’ amidst COVID-19, it poses a considerable responsibility on the shoulders of IT, HR, Facilities Leaders to ensure the workplaces remain safe and productive. Organizations must plan for new processes and interventions that can help mitigate health risks to employees. This would include processes…

Symphony SummitAI Enabler Suite Welcome Your Employees To A Safer Workplace

SummitAI brings AI/ML, automation, mobility, gamification, and orchestration capabilities to 12 ITIL-certified processes on one platform in the cloud or on-premises.

SymphonyAI seamlessly integrated all functions of a consulting firm for a holistic improvement in business outcomes

SummitAI Tools Help a BPM Leader Create and Deliver More Value 

Subramanya C., Global CTO, HGS, speaks about the role technology played in enabling transformation at HGS.

In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how AI is being integrated into service management software, and how that integration has a direct bearing on how service…

This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,
with a focus on IT service management, technical operations, and increased customer
value.

IT Support Solution for an Automobile Biggie.

This webinar focuses on some of the key benefits for IT leaders from leveraging the latest developments in Artificial Intelligence (AI) – such as process automation and improved security on the technical side, and increased business value from technology on the organizational side.

As an IT leader, you are tasked with procuring and budgeting the IT needs for your department or organization.

Today’s IT environment consists of multi-tiered infrastructure and applications that need to be up and running constantly to support critical business services.

SummitAI AD Password Management feature automates much of the manual password management activities for the administrator.

EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change.

A Revolution in AI-Powered ITSM – A Symphony SummitAI Case Study

In today’s hyper-competitive digital economy, the scope and pace of innovation is unprecedented. Change is the only constant and you must be the catalyst of change to leverage benefits offered by AI-based innovation.

Leverage the benefits of the latest advances in Artificial Intelligence and Machine Reasoning to IT Management

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the SummitAI Edge.

Girish Rao, Chief Information Officer – Marico India Ltd. speaks about reasons for choosing Symphony Summit.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about experience of working with Symphony Summit

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about rewarding employees using Gamification feature of Symphony Summit.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about Summit’s Conference Room Booking Tool.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about the role of Automation in improving productivity.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about how Hexaware created a joint value propositions with Symphony SUMMIT  

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about how SummitAI application expanding beyond IT.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about the role of Gamification for improving productivity

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about partnership with Symphony Summit

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about Digital Transformation & Automation

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the Productivity 360.

With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects, it is even more critical for CIOs to be able to measure and report back to the business…

In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation is becoming increasingly difficult to track and manage.

By implementing a comprehensive solution, SummitAI enabled effortless management of client’s diverse IT infrastructure, improved transparency and curbed escalations through proactive actions.

Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services.

Technology-driven companies are now working smarter to manage projects more efficiently. As a strategic planning and execution process, Project Management helps address this challenge by providing better visibility and improving accountability.

Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service.

SummitAI’s Asset Management solution is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Life Cycle from asset planning to disposal.

Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets.

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.

Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions.

The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).

Service-oriented organizations are investing more on solutions that help to manage customer expectations better.

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure.

The genuine success of a software release is largely dependent on the efficiency and integrity of the development environment.

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents, and minimizes the impact of incidents unavoidable.

The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses.

Large enterprises and service providers are constantly seeking ways to manage their IT infrastructure and services. Intended to improve the availability and functionality of IT services.

Ram Kalyan Medury, CIO, Magma Fincorp Ltd. speaks about the role of IT and IT Automation play in fueling the growth of Magma Fincorp.

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks about the role technology played in enabling transformation at Perfetti.

Liam McGlynn, Global Head, Service Management, Hexaware Technologies speaks about reasons for choosing Symphony.

How Automation helped Hexaware serve internal customers better. Dinesh Ganesan, VP, Hexaware Technologies speaks on how Hexaware and Symphony SummitAI created joint value proposition for customers and had successful engagements in geographies like US

S Ramkrishnan, Divisional VP-IT, United Breweries Ltd. speaks about how they moved seamlessly from a legacy system to a next-generation solution.

Girish Rao, Chief Information Officer – Marico India Ltd. speaks about reasons for choosing Symphony SummitAI.

AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation.

SummitAI Asset Management is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Lifecycle.

Find out how SummitAI’s IT Operations Management solution added a new dimension to Perfetti Van Melle

Hexaware streamlines workflow by revamping its internal system with SummitAI

Find out how SummitAI’s IT Operations Management solution transformed United Breweries’ IT ecosystem

This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in:

Symphony SummitAI | Greater Toronto Airports Authority Keeping Traveller’s Safety and Comfort at Forefront

With the innovation of a startup and the robust track record of a leader in its market, Symphony SummitAI is bringing its AI-assisted IT management platform to North America.