Resources

Perfetti Van Melle India Private Limited (PVMI) is a fully owned subsidiary of the global conglomerate Perfetti Van Melle…

Pearson International Airport in Toronto is Canada’s largest airport in terms of total passenger traffic and North America’s second…

Milliken & Co. has been creating innovative…

“Can the implementation of artificial intelligence and automation help my organization? What are some use cases for adopting these technologies?”…

Is the security of your networks, protection of your data, and control over your IT assets bothering you? You need a next-generation solution, powered by AI, that can put new controls and processes to effectively manage hardware…

A leading automobile manufacturer drives productivity and efficiency up with Symphony SummitAI’s IT Asset Management and Service…

2021 is upon us but which key trends will affect you – CIOs and IT Leaders – and your priorities in the year ahead?…

With COVID-19 lurking, safety at workplace has become more important than ever. Bringing an inevitable change…

Milliken & Company required a new IT service management (ITSM) and IT asset management (ITAM) product suite to better enable its digital….

Symphony SummitAI | Greater Toronto Airports Authority Keeping….

As the COVID-19 pandemic radically disrupted work environments, the first priority has been crisis response: emphasizing health and safety, essential services…

When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses…

Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed…

When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses…

As employees prepare to get back to work, workplaces are bound to face multiple challenges across a variety…

Just as necessity is said to be the mother of all inventions…

As employees return to their workplaces and adapt to the ‘new normal’ amidst COVID-19, it poses a considerable responsibility on the shoulders…

With COVID-19 lurking, safety at workplace has become more important than ever. Bringing an inevitable change to organizations, cleanliness and health measures are going to…

According to the leading analyst firm Enterprise Management Associates (EMA), Symphony SummitAI offers “great time to value, ease of use…

SymphonyAI seamlessly integrated all functions of a consulting…

SummitAI Tools Help a BPM Leader Create…

Subramanya C., Global CTO, HGS, speaks about the role technology played in enabling transformation at HGS…..

In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how…

This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,with a focus on IT service management, technical operations, and increased customer value…

IT Support Solution for an Automobile Biggie…

This webinar focuses on some of the key benefits for IT leaders from leveraging the latest developments in Artificial Intelligence (AI) – such as process…

As an IT leader, you are tasked with procuring and budgeting the IT needs for your department or organization. However, in today’s complex licensing and hybrid deployment environments, it can be extremely difficult to track…

Today’s IT environment consists of multi-tiered infrastructure and applications that need to be up and running constantly to support critical business services. All these IT assets generate…

Once set up for an enterprise, the password management related activities are completely automated, freeing up hours of valuable time for the service desk to focus on other activities…

EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change. What’s new are the ways artificial intelligence (AI), automation…

A Revolution in AI-Powered ITSM – A Symphony SummitAI Case Study…

In today’s hyper-competitive digital economy, the scope and pace of innovation is unprecedented. Change is the only constant and you must be the catalyst of change to leverage benefits offered by AI-based innovation…

A transformative technology like Artificial Intelligence enables you to discover newer possibilities in productivity, issue resolution, agent effectiveness, and achieve…

Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks….

S Ramkrishnan, Divisional VP-IT, United Breweries Ltd. speaks about how they moved seamlessly from a legacy…

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment….

SummitAI Asset Management is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Lifecycle…

Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers…

With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus…

In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation….

Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services…

Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service….

SummitAI’s Asset Management solution is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets…

Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets…

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues…

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets…

Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions…

The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks..

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage…

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services…

Service-oriented organizations are investing more on solutions that help to manage customer expectations better…

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure…

The genuine success of a software release is largely dependent on the efficiency and integrity of the development environment…

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents…

The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses…

Large enterprises and service providers are constantly seeking ways to manage their IT infrastructure and services. Intended to improve the availability and functionality of IT services…

Ram Kalyan Medury, CIO, Magma Fincorp Ltd. speaks about the role of IT and IT Automation play in fueling the growth of Magma Fincorp…

AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment…..

Find out how SummitAI’s IT Operations Management solution transformed..

This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key definitions helpful in providing a common basis for the potential use cases offered here in:

With the innovation of a startup and the robust track record of a leader in its market, Symphony SummitAI is bringing its AI-assisted IT….