For more information on SummitAI please download the Brochures, Data Sheets and Case Studies from here.
Renowned Manufacturing Company Creates Seamless Customer Experience with SummitAI
Perfetti Van Melle India Private Limited (PVMI) is a fully owned subsidiary of the global conglomerate Perfetti Van Melle…
Symphony SummitAI Supports Future Growth and Technology Advances of World-Class Airport
Pearson International Airport in Toronto is Canada’s largest airport in terms of total passenger traffic and North America’s second…
Milliken implemented a new integrated IT service management (ITSM) and IT asset management (ITAM) solution to better enable digital transformation
Milliken & Co. has been creating innovative…
AI and Automation Use Cases in IT (Service) Management
“Can the implementation of artificial intelligence and automation help my organization? What are some use cases for adopting these technologies?”…
SummitAI Asset Controller
Is the security of your networks, protection of your data, and control over your IT assets bothering you? You need a next-generation solution, powered by AI, that can put new controls and processes to effectively manage hardware…
Seamless Automation of Service & Asset Management with RFID
A leading automobile manufacturer drives productivity and efficiency up with Symphony SummitAI’s IT Asset Management and Service…
Key CIO Trends for 2021 – The 3Ts
2021 is upon us but which key trends will affect you – CIOs and IT Leaders – and your priorities in the year ahead?…
Employees back to work with Safe Workplace Enabler Suite
With COVID-19 lurking, safety at workplace has become more important than ever. Bringing an inevitable change…
Symphony SummitAI | ‘Client Speak’: Milliken & Company
Milliken & Company required a new IT service management (ITSM) and IT asset management (ITAM) product suite to better enable its digital….
Symphony SummitAI | Greater Toronto Airports Authority Keeping Traveller’s Safety and Comfort at Forefront
Symphony SummitAI | Greater Toronto Airports Authority Keeping….
Back to work and workplace – Symphony SummitAI
As the COVID-19 pandemic radically disrupted work environments, the first priority has been crisis response: emphasizing health and safety, essential services…
Reopening workplaces amid COVID-19 – in Russia Symphony SummitAI (Webinar in Russian)
When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses…
Re-opening Workplaces Amid COVID-19 – SHRM in India Symphony SummitAI
Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed…
Reopening workplaces amid COVID-19 – in North America Symphony SummitAI
When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses…
Reopening workplaces amid COVID-19 – SHRM MENA Symphony SummitAI
As employees prepare to get back to work, workplaces are bound to face multiple challenges across a variety…
Transforming customer & employee support to repurpose capacity to combat corona virus – Symphony SummitAI
Just as necessity is said to be the mother of all inventions…
As employees return to their workplaces and adapt to the ‘new normal’ amidst COVID-19, it poses a considerable responsibility on the shoulders…
Symphony SummitAI Safe Workplace Enabler Suite
With COVID-19 lurking, safety at workplace has become more important than ever. Bringing an inevitable change to organizations, cleanliness and health measures are going to…
Symphony SummitAI: Enterprise-Class Management of ITSM, ITOM & ITAM Unified and Driven by AI
According to the leading analyst firm Enterprise Management Associates (EMA), Symphony SummitAI offers “great time to value, ease of use…
A leading consulting firm leverages Symphony SummitAI’s solutions to gain control over their IT landscape
SymphonyAI seamlessly integrated all functions of a consulting…
HGS- A Global Leader in Business Process Management Counts on SummitAI for Optimization of their Resources
SummitAI Tools Help a BPM Leader Create…
Symphony SummitAI | ‘Client Speak’: Hinduja Global Solutions
Subramanya C., Global CTO, HGS, speaks about the role technology played in enabling transformation at HGS…..
What service and support managers should know about AI
In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how…
Winning with AI in 2020
This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,with a focus on IT service management, technical operations, and increased customer value…
A Leading Automobile Manufacturer Puts Its Productivity In Top Gear With SummitAI
IT Support Solution for an Automobile Biggie…
Winning with Artificial Intelligence in 2020 and beyond
This webinar focuses on some of the key benefits for IT leaders from leveraging the latest developments in Artificial Intelligence (AI) – such as process…
IT Asset Management Brochure
As an IT leader, you are tasked with procuring and budgeting the IT needs for your department or organization. However, in today’s complex licensing and hybrid deployment environments, it can be extremely difficult to track…
IT Operations Management Brochure
Today’s IT environment consists of multi-tiered infrastructure and applications that need to be up and running constantly to support critical business services. All these IT assets generate…
AD Password Management Brochure
Once set up for an enterprise, the password management related activities are completely automated, freeing up hours of valuable time for the service desk to focus on other activities…
Automation, AI, and Analytics: Reinventing ITSM
EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change. What’s new are the ways artificial intelligence (AI), automation…
Symphony SummitAI Case Study: A Revolution in AI-Powered ITSM
A Revolution in AI-Powered ITSM – A Symphony SummitAI Case Study…
SummitAI AI ITSM Be the change
In today’s hyper-competitive digital economy, the scope and pace of innovation is unprecedented. Change is the only constant and you must be the catalyst of change to leverage benefits offered by AI-based innovation…
SummitAI Integrated Suite Be the Change
A transformative technology like Artificial Intelligence enables you to discover newer possibilities in productivity, issue resolution, agent effectiveness, and achieve…
Symphony SummitAI | ‘Client Speak’: Perfetti Van Melle India Pvt Ltd on Service management
Basant Kr Chaturvedi, Associate Director – ICT, Perfetti Van Melle India Pvt Ltd. speaks….
Symphony SummitAI | ‘Client Speak’: United Breweries Ltd.
S Ramkrishnan, Divisional VP-IT, United Breweries Ltd. speaks about how they moved seamlessly from a legacy…
Symphony SummitAI – The Intelligent ITSM Platform
Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment….
SummitAI Asset Management
SummitAI Asset Management is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets across the entire Asset Lifecycle…
The Intelligent ITSM platform – Align IT to your business needs
Symphony SummitAI provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers…
How to deliver (and measure) IT-as-a-Service
With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus…
Is Asset management redundant in a cloud world?
In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation….
Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services…
Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service….
SummitAI Asset Management Brochure
SummitAI’s Asset Management solution is a one-stop solution that helps increase organizational efficiency by managing IT and non-IT assets…
IT Asset Controller
Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets…
Software Asset Management
Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues…
Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets…
Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions…
The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks..
Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage…
The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services…
Service-oriented organizations are investing more on solutions that help to manage customer expectations better…
In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure…
The genuine success of a software release is largely dependent on the efficiency and integrity of the development environment…
If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents…
The constant availability of superlative service has become imperative for the successful operation of today’s IT-driven businesses…
IT Operations Management
Large enterprises and service providers are constantly seeking ways to manage their IT infrastructure and services. Intended to improve the availability and functionality of IT services…
Symphony SummitAI | ‘Client Speak’: Magma Fincorp Limited
Ram Kalyan Medury, CIO, Magma Fincorp Ltd. speaks about the role of IT and IT Automation play in fueling the growth of Magma Fincorp…
Why and how modern IT departments will use AI in 2018
AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment…..
SummitAI Helps United Breweries Make Their IT System Future-Ready
Find out how SummitAI’s IT Operations Management solution transformed..
Why and How Modern IT Departments Will Use AI in 2018
This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key deﬁnitions helpful in providing a common basis for the potential use cases oﬀered here in:
EMA Vendor To Watch Symphony SummitAI
With the innovation of a startup and the robust track record of a leader in its market, Symphony SummitAI is bringing its AI-assisted IT….