Business is moving faster than ever. Legacy solutions are holding back productivity. The transformative technology of artificial intelligence is opening up a vast landscape of new promises of productivity, issue resolution, agent effectiveness, and complete IT control. Since change is the only constant, you as the IT leader need to embody the change that is offered by AI-driven innovation. Market dynamics will favor those who take aggressive actions to modernize their legacy applications. The time is ripe for leveraging the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to IT Management.