SummitAI for ITSM is a system of intelligence designed to take IT and business to greater levels of speed, responsiveness, and productivity. SummitAI provides a powerful layer that bolts on top of the existing IT Service Desk systems (Symphony SummitAI, ServiceNow, BMC etc.), to drive maximum productivity by analyzing, learning, predicting, and acting like a knowledge worker.
AI-powered SummitAI for ITSM enables an IT Service Desk to take a fresh look at the existing ways of running operations. Customers have new expectations around the speed and quality of interactions. It can power the IT Service Desk and transform the way routine tasks are performed.
SummitAI can automatically resolve up to 30% of the user issues and the rest are intelligently routed to the right human agent. In addition, SummitAI continuously tracks outcomes, and learns incrementally to dynamically improve the quality of its predictive models.