Automakers Rely on SummitAI for a Turbo Boost to their IT Ecosystem
The auto industry employs people in the thousands, and managing IT assets that cater to this huge pool is no small feat. When the largest automaker in India approached Symphony SummitAI, the expectation was straightforward. They wanted an IT support ecosystem that enables seamless flow of business-critical functions, encompassing all IT assets and applications like ERP, HRMS, and CRM.
Maruti Suzuki India Ltd. is a leading automobile manufacturer in India. It’s a workplace for thousands of employees and IT assets ranging from laptops to desktops, servers to applications like ERP, HRMS, CRM. And they play a pivotal role in everyday operations. A lot depends on Maruti’s IT ecosystem for empowering their employees to perform tasks without disruption. Maruti wanted a solution which IT team can completely rely-on for every-day IT support needs to business-critical functions. It should be intuitive, easy-to-use, easy-to-maintain, less resource heavy. And Symphony SummitAI delivered just that.
Surpassing Customer Expectations
- Productivity shot up by a whopping 50%
- CSAT scores soared at 85%
- Mobile ITSM services were a reality
- Real-time asset monitoring was made possible
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