HGS, a global leader in business process management combined technology and domain expertise to deliver a transformational impact and provide seamless customer experience. The use of disparate tools across geographies resulted in employee onboarding complexities and low CSAT scores. The client had to scout for an integrated tool for data aggregation and complete IT services management.
Single Tool. Multiple Benefits.
- IT services were streamlined productivity was raised
- Faster asset availability and service automation led to cost savings
- Overall employee CSAT score improved multiple times