Automation, AI, and Analytics: Reinventing ITSM

EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change. What’s new are the ways artificial intelligence (AI), automation…

EMA Vendor To Watch Symphony SummitAI

With the innovation of a startup and the robust track record of a leader in its market, Symphony SummitAI is bringing its AI-assisted IT….