Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services.
Outsourcing and globalization require manufacturers to increase their reliance on suppliers and partners for everything–from engineering and spare parts to aftermarket customer service.
Decision makers of today’s IT companies, are more concerned about the security of their networks, protection of their data, and control over their IT assets.
Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.
Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.
Today’s corporations are expecting IT to be as innovative as the technologies they support. IT managers in turn need reliable and executable information for taking well-informed decisions.
The IT Operations team is expected to innovate and deliver business value. However, the staff spends a lot of time resolving critical incidents, performing critical maintenance tasks, and other regular operational tasks
Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.
The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).
Service-oriented organizations are investing more on solutions that help to manage customer expectations better.