configuration management

Configuration Management

Technology is not just a business enabler; it’s now a business driver. SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that creates a common view of business services.

software asset management

Software Asset Management

Software licenses often constitute a large part of an organization’s IT budget. If software is not licensed correctly, in terms of number and process, a company can face potential compliance or budgeting issues.

Asset Management

Physical or virtual, the asset base and its usage, has a marked impact on the operational success of an enterprise. Asset Management is a process that’s responsible for tracking and reporting the value and ownership of assets throughout their life cycle.

Symphony SummitAI Orchestration

Orchestration

SummitAI IT Orchestration (RBA) is designed to automate system and network operational processes, while interacting with infrastructure elements, such as applications, database, and hardware. RBA also enables workflows to automate defined processes. These workflows can be used directly to resolve Incidents or execute change or release processes or to automate any other manual tasks that…

Gamification

Today’s IT management change initiatives require significant effort to change people’s behavior. Earlier, IT organizations used simple, manually administered contests and rewards to engage IT people and boost their morale.

SLA Management

The journey towards customer delight begins by setting the right expectations. As an enterprise level IT process, Service Level Management is all about designing and delivering IT services in accordance with the agreed service level targets (SLAs).

Change Management

In a growing enterprise, change is always ongoing! Change Management is an IT Service Management (ITSM) process that addresses the controlled implementation of changes to the IT infrastructure.

Problem Management

If handled well, every problem is actually an opportunity for improvement! Problem Management is an IT Service Management (ITSM) process that finds the underlying cause of problems, prevents new incidents, and minimizes the impact of incidents unavoidable.