As the COVID-19 pandemic radically disrupted work environments, the first priority has been crisis response: emphasizing health and safety, essential services, and the virtualization of work and upskilling. As organizations focus on reopening and/or restoring the workplace effectively, efficiently, and especially safely, it is critical to understand and evaluate the options available. So organizations today…
When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses a considerable responsibility on the shoulders of IT leaders like you. You will need to collaborate with HR, facilities, and other functional leaders to use the right technologies to ensure the workplaces remain safe and productive. Organizations…
Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed businesses to come up with newer ways to serve and delight customers. Quite evidently, innovation is being accelerated across processes irrespective of the organization or industry. As important as it is to delight customers against all odds, it…
When employees return to their workplaces and adapt to the ‘new normal’ amidst COVID – 19, it poses a considerable responsibility on the shoulders of IT leaders like you. You will need to collaborate with HR, facilities, and other functional leaders to use the right technologies to ensure the workplaces remain safe and productive. Organizations…
As employees prepare to get back to work, workplaces are bound to face multiple challenges across a variety of aspects ‒ precautionary measures, productivity, performance, HR policies, employee morale, expectation management, etc. Now, how do we overcome this situation? Do we continue to wait and hope normalcy would return sooner than later, or do we…
Just as necessity is said to be the mother of all inventions, the COVID-19 pandemic has pushed businesses to come up with newer ways to serve and delight customers. Quite evidently, innovation is being accelerated across processes irrespective of the organization or industry. As important as it is to delight customers against all odds, it…
As employees return to their workplaces and adapt to the ‘new normal’ amidst COVID-19, it poses a considerable responsibility on the shoulders of IT, HR, Facilities Leaders to ensure the workplaces remain safe and productive. Organizations must plan for new processes and interventions that can help mitigate health risks to employees. This would include processes…
In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how AI is being integrated into service management software, and how that integration has a direct bearing on how service…
This webinar focuses on some of the key benefits for IT leaders from leveraging the latest developments in Artificial Intelligence (AI) – such as process automation and improved security on the technical side, and increased business value from technology on the organizational side.
With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects, it is even more critical for CIOs to be able to measure and report back to the business…