With current research indicating that customers are reducing overall spend on “keep the lights on activities” to as low as 55% of total IT budget as focus moves to business impacting projects, it is even more critical for CIOs to be able to measure and report back to the business…
In today’s increasingly complex IT environments spanning on premise systems, private cloud, public cloud and managed services, asset utilisation is becoming increasingly difficult to track and manage.
AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation.