A number of service management authorities predict what they deem to be the most important changes, or trends, for service management professionals to understand and address in 2021 and beyond.
“Can the implementation of artificial intelligence and automation help my organization? What are some use cases for adopting these technologies?”
2021 is upon us but which key trends will affect you – CIOs and IT Leaders – and your priorities in the year ahead?
This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,
with a focus on IT service management, technical operations, and increased customer
This paper focuses on an IT Operations Management and IT Service Management use-case perspective, with a number of key deﬁnitions helpful in providing a common basis for the potential use cases oﬀered here in: