Milliken & Company required a new IT service management (ITSM) and IT asset management (ITAM) product suite to better enable its digital transformation initiatives and to ensure business continuity. By partnering with SymphonyAI Summit, the industrial manufacturer – which has support centres in 13 countries – was able to deliver an integrated global solution with a 100% employee adoption rate, both improving customer experience and optimizing its total cost of ownership (TCO).