What service and support managers should know about AI

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About this webinar

Articles, headlines, blogs, and presentations about AI are everywhere, most being either apocalyptic (we’ll all lose our jobs) or utopian (we won’t have to work) about how AI will affect the near future. In this webinar, industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak directly to service and support managers about how AI is being integrated into service management software, and how that integration has a direct bearing on how service management and support can and will be done in the near future.

In this webinar, we will discuss:

  • What AI is and is not
  • How AI is being built into service management tools
  • How next-generation tools will affect the day-to-day operations of service and support

Who Should Attend:

  • Service desk/support center directors, managers, supervisors, and team leads
  • ITSM professionals responsible for workflows and processes
  • Support organization leaders

Presented by
Stephen Mann, ITSM tools; Roy Atkinson, HDI; Dr. Akhil Sahai, Symphony SummitAI