Why and How Modern IT Departments Will Use AI in 2018
Regional Director Asia, Pink Elephant IT Management Sdn. Bhd.
Jan-Willem Middelburg is the Regional Director for the Asian Pacific Division of Pink Elephant, based in Kuala Lumpur. In 2017, Jan-Willem published the Service Automation Framework for the design and delivery of automated services, which is internationally considered the first leading publication on Service Automation. As author of the book, he is a frequent keynote speaker and moderator at universities and technology conferences around the world.
CTO, Symphony Summit
Vijaya Shanker is CTO at Symphony Summit Software. Shanker brings more than 21 years of IT industry experience to Symphony Summit. Most recently, he was the Vice President of Global IT and Managed services at Symphony Services, where he headed the Infrastructure and enterprise applications teams.
AIOps platforms combine big data and machine learning functionality to support IT operations. I&O leaders should begin the deployment of such platforms to enhance performance monitoring now, but plan extension to service desk and automation. Enterprises have begun to combine their IT-operations-oriented big data and machine learning projects and extend them to service desk and automation.
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