This paper will provide a pragmatic overview of the value and opportunities with AI for CIOs,
with a focus on IT service management, technical operations, and increased customer
value. There are major potential benefits from leveraging AI capabilities in today’s business, when
preparing for an ever-increasingly complex world and trying to find a competitive edge.
Leveraging AI provides a significant opportunity for the technology teams to come out of the
shadows and be recognized as a valuable business capability, rather than
an easy-to-outsource non-critical resource.