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Symphony SummitAI in the News: Helping MSPs Add Value with AI

Technology shifts have made it easier for organizations to manage their own IT in-house. At the same time, more vendors are entering the managed services market. And the business model between Managed Service Providers (MSPs) and customers is changing. What’s an MSP to do?

To help address these challenges, we work with our MSP partners to provide AI-enabled IT service management. Providing new and unique offerings that truly deliver enhanced value to customers is a way MSPs can rise above the competition. We help MSPs provide services to their end-users to best support their IT and network needs in the form of AI-enabled, consumer-like, 24/7 service desk experience.

That’s because at Symphony SummitAI, we believe in a collaborative approach to success. Our partner-friendly model underscores this philosophy. We have joined forces with some of the leading partners to provide a best-in-class joint value proposition to our customers.

Our Managed Service Provider program helps MSPs enable their customers to effectively overcome business obstacles and manage their IT. Using our in-depth domain expertise and extensive support, we help our partners maximize their profits and experience improved revenue.

Partnering with us offers many benefits. Our program provides a better total cost of ownership, which includes flexible licensing options and lower costs of implementation. Partners are able to add value to their customer relationships with incremental professional services and gain MSP opportunities. They can develop a new business in cloud-based solutions, backed by Symphony SummitAI support for their customers and company.

In a recent article published with Software Business Growth, Symphony Summit’s CEO, Satyen Vyas, provides more detail about how we work with MSPs. Read here

What have you struggled with as an MSP? Please share your experiences in the comments section.

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