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The future of IT management begins with AI. Symphony SummitAI is an enterprise-class solution suite that effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping you to achieve greater levels of speed, responsiveness, and productivity.
SummitAI offers the lowest total cost of ownership (TCO) of any service desk solution.
IT Service Management
SummitAI is an ITIL-verified service management solution that leverages the latest advances in AI-powered digital agents and service automation, helping enterprise IT leaders and service providers achieve greater levels of speed, responsiveness, and productivity.
IT Asset Management
SummitAI’s asset management solution is fully integrated with ITSM and helps you manage the IT asset lifecycle, control spend with software license governance and compliance, and eliminate overbuying of hardware and software assets.
Artificial Intelligence and ITSM
Through AI-driven knowledge intelligence, SummitAI understands the context of an issue, automatically resolving incidents and service requests. This approach dramatically reduces MTTR and gets employees back in action with little to no downtime.
Symphony SummitAI is an ITSM leader, according to customers and industry experts.
Toronto Pearson Airport
“Our tickets solved on the first call this week was 81%, and that’s because of Symphony SummitAI, the knowledge base, the speed of entry, and we haven’t had to hold people on the phone for an hour waiting to solve their ticket.”Read Case Study
United Breweries, a leading brewing company, shares how Symphony Summit's IT Operations Management solutions gave them a new reason to rejoice.Watch Their Story
Milliken & Co.
“We were looking for a product that not only had some good current robust features, but also had a good roadmap for the future advanced features. With this focus we were able to zero in on Symphony SummitAI.”Read Case Study